“Wig-extravaganza” had become a community event in my freshmen dorm room every two weeks to help me detach, wash, and reaffix my wig. As a college freshman who had lost every follicle of hair on my body the proceeding summer, I craved a wig that fit my lifestyle and a mentor to support me along the way. “Bitz and pieces,”, “Celebrity Wigs”; none of them had given me what I needed: a youthful and low maintenance wig, a nurturing and empathic vendor, and an ongoing hotline to support me through the seemingly endless twists and turns of my new life with a cranial prosthesis. Wig Extravaganzas were evidence that I had not yet found my “just right” wig. My search continued. I’ll never forget the sunny day I entered the “World Hair Institute” shop in Chicago, discovered through my Dad’s Internet prowess. Youthful and bright décor, a welcoming waiting area, rooms with privacy curtains, and the personal attention of Mette Menotti, the empathic owner whose business sense and personal hair loss experience made her my longed for mentor. Anticipating being a student of Organizational Studies, I know I will carry with me her searing sensibility of how critical it is that organizations of any size meet its customers’ needs on an individual level.